Crystal Reports Experts
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FAQs

Frequently Asked Questions about the Crystal Reports Experts question and answer process.

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How Do Points Work?

Learn about how to earn points and grow your reputation in the Crystal Reports Experts community!

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General Inquiries

Corporate Office (805) 543–2607
Fax (805) 593–0275

Frequently Asked Questions

What are the benefits of Premium Services?

Premium Services give users the ability to ask unlimited questions to Experts around the globe and to search over 8,900 proven Crystal Reports solutions. As a Premium Service member, you receive instant email notifications when comments are added to questions that you have asked or participated in. This allows members and Experts to collaborate to quickly find solutions.

How do I close a question?

There are five ways:

Accept an Expert's comment as the solution: If an Expert has given you the solution to your question, or has led you to the solution, select this option.
Accept multiple solutions: If several Experts collaborated to provide a solution, use this option and split the points among them.
Accept your own comment as the solution: If you solved your problem with no assistance from any Expert, post your solution and then click the Accept As Solution button in your own comment. Your points are automatically refunded.
Accept your own comment, and award points to Experts for their assistance: If you answered your own question, but wish to award points to Experts for their attempts to help, use this option.
Delete your question: If you are not getting the kinds of responses that will lead to a solution, you should consider deleting your question and trying again. The Delete Question button is located near the text of your original post.

How do I find questions to answer?

Questions that need an answer are called Open Questions. To view a list of Open Questions click Answer A Question in the top navigation. You will see a list of Open Questions on the resulting page. If you see one that you think you can answer, select it and post a comment.

How do I change my email address, password, or username?

Click on the Edit link in the My Profile Tab in the Right Column box.
Click on the Edit Preferences tab.
From here you can edit your email address or password.
Username: Sorry, you are unable to edit your username once you have established
your identity on Crystalreportsexperts.com.

How many points should I assign to my question?

Points are used to indicate the urgency or difficulty of a question; the more points you offer, the more likely you are to get a quicker response. The points are not a reward for an answer; they are your advertising. The maximum number of points that may be offered for a question is 500.

How do points work?

Question points are points that you use to ask questions, if you are a Premium Service member of Crystal Reports Experts, you have unlimited question points. If you do not have Premium Services, you can earn them as a Crystal Reports Expert.

Expert points are points that Experts receive when they answer your question and you choose their answer as your solution. The Experts use these points to earn ranks and certifications.

When you close your question, the points you offered are multiplied by a factor dependent on the grade you give:

A grade uses a factor of 4
B grade uses a factor of 3
C grade uses a factor of 2

So if your question is worth 300 points, and you give a B grade, the Expert will receive 900 points. Those points are added to their Expert point total.